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Patient Experience Specialist
Myrtle Beach, SC
Patient Experience Specialist
Location: Myrtle Beach, SC 29579
Schedule: Monday through Friday, 10:45 AM to 7:00 PM
Pay: $17 per hour
Position Type: Entry Level
Schedule: Monday through Friday, 10:45 AM to 7:00 PM
Pay: $17 per hour
Position Type: Entry Level
Job Overview
We are seeking a professional, empathetic, and detail-oriented Patient Experience Specialist to support a healthcare-focused contact center team in Myrtle Beach, SC. This role involves assisting members with appointment scheduling, verifying information, accurately entering patient details, and providing a positive member experience during each call.
This is an entry-level opportunity ideal for someone who is comfortable speaking with people by phone, using multiple computer systems, and handling sensitive healthcare-related conversations with professionalism and confidentiality.
Key Responsibilities
- Assist members with scheduling healthcare appointments, including preventive care appointments.
- Verify member information while maintaining confidentiality and following HIPAA guidelines.
- Accurately input, update, and maintain patient information in computer systems.
- Address member questions, concerns, and scheduling needs in a professional, respectful, and empathetic manner.
- Follow internal call scripts, procedures, and quality standards.
- Multitask across multiple computer systems while maintaining accuracy.
- Work toward meeting or exceeding performance goals, including appointments scheduled, average handle time, call quality, and other key performance indicators.
- Provide a helpful and supportive experience for every member interaction.
Qualifications
- Entry-level candidates are encouraged to apply.
- Previous customer service, call center, healthcare, scheduling, or administrative experience is a plus, but not required.
- Strong communication and active listening skills.
- Comfortable speaking with members over the phone for extended periods.
- Ability to handle sensitive healthcare-related calls with compassion, discretion, and professionalism.
- Basic computer skills and ability to navigate multiple systems.
- Strong attention to detail and accuracy.
- Ability to follow scripts, processes, and compliance guidelines.
- Dependable, punctual, and able to work on the assigned schedule.
Requirements
- Must be able to work Monday through Friday from 10:45 AM to 7:00 PM.
- Must be comfortable working in a call center environment.
- Must be able to maintain confidentiality and follow HIPAA-related requirements.
- Must be able to communicate professionally with members, patients, and internal team members.