Patient Experience Specialist

Location: Myrtle Beach, SC 29579
Schedule: Monday through Friday, 8:45 AM to 5:00 PM or 10:45 AM to 7:00 PM
Pay: $17.00 per hour
Position Type: Entry Level

Job Overview

We are seeking a professional, empathetic, and detail-oriented Patient Experience Specialist to support a healthcare-focused contact center team in Myrtle Beach, SC. This role involves assisting members with appointment scheduling, verifying information, accurately entering patient details, and providing a positive member experience during each call.

This is an entry-level opportunity ideal for someone who is comfortable speaking with people by phone, using multiple computer systems, and handling sensitive healthcare-related conversations with professionalism and confidentiality.

This is a Production Based position that includes Outbound Call/Sales responsibilities. The Patient Experience Specialist will be expected to make outbound calls to members, engage professionally, encourage appointment scheduling, and work toward daily and weekly performance goals.

Key Responsibilities

Make Outbound Call/Sales calls to members to assist with healthcare appointment scheduling, including preventive care appointments.

Engage members professionally and respectfully while encouraging them to schedule needed healthcare appointments.

Assist members with scheduling healthcare appointments and accurately documenting appointment details.

Verify member information while maintaining confidentiality and following HIPAA guidelines.

Accurately input, update, and maintain patient information in computer systems.

Address member questions, concerns, and scheduling needs in a professional, respectful, and empathetic manner.

Follow internal call scripts, procedures, compliance guidelines, and quality standards.

Multitask across multiple computer systems while maintaining accuracy.

Work in a Production Based environment by meeting or exceeding performance goals, including outbound calls completed, appointments scheduled, average handle time, call quality, accuracy, and other key performance indicators.

Provide a helpful and supportive experience for every member interaction.

Qualifications

Entry-level candidates are encouraged to apply.

Previous customer service, call center, healthcare, scheduling, administrative, outbound calling, or sales experience is a plus, but not required.

Strong communication and active listening skills.

Comfortable making outbound calls and speaking with members over the phone for extended periods.

Ability to professionally communicate appointment options and encourage member participation.

Ability to handle sensitive healthcare-related calls with compassion, discretion, and professionalism.

Basic computer skills and ability to navigate multiple systems.

Strong attention to detail and accuracy.

Ability to follow scripts, processes, compliance guidelines, and performance expectations.

Dependable, punctual, and able to work the assigned schedule.

Requirements

Must be able to work Monday through Friday from either 8:45 AM to 5:00 PM or 10:45 AM to 7:00 PM.

Must be comfortable working in a call center environment.

Must be comfortable with Outbound Call/Sales duties.

Must be comfortable working in a Production Based role with measurable goals and performance expectations.

Must be able to maintain confidentiality and follow HIPAA-related requirements.

Must be able to communicate professionally with members, patients, and internal team members.