Job Summary

We are seeking a professional, compassionate, and detail-oriented Health Care Customer Service Rep to join our healthcare contact center team. As the first point of contact for members, you will play a critical role in delivering exceptional customer service by assisting with appointment scheduling, verifying information, answering questions, and ensuring a positive patient experience.

The ideal candidate is comfortable speaking on the phone throughout the day, navigating multiple computer systems, documenting interactions accurately, and handling sensitive healthcare-related conversations with professionalism and confidentiality. This is an excellent entry-level opportunity for individuals seeking to build a career in customer service, healthcare administration, or patient support.

Key Responsibilities

• Respond to member inquiries in a timely, professional, and courteous manner.
• Assist patients and members with scheduling healthcare and preventive care appointments.
• Verify and update member information while maintaining accuracy and confidentiality.
• Provide accurate information regarding healthcare services, appointments, and available programs.
• Document all customer interactions, updates, and follow-up actions in the appropriate systems.
• Maintain detailed and accurate records while adhering to company policies and procedures.
• Assess member needs, provide appropriate solutions, and escalate complex concerns when necessary.
• Address questions and concerns with empathy, patience, and professionalism.
• Follow established call scripts, workflows, quality standards, and compliance requirements.
• Maintain HIPAA compliance and protect confidential patient information at all times.
• Navigate multiple systems simultaneously while managing customer interactions efficiently.
• Meet or exceed performance metrics, quality standards, and productivity goals.
• Collaborate with team members and leadership to continuously improve service delivery and customer satisfaction.
• Deliver a positive, supportive, and professional experience during every interaction.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, call center, healthcare support, or patient services experience is a plus.
• Entry-level candidates are encouraged to apply.
• Strong verbal and written communication skills.
• Excellent listening skills and professional phone etiquette.
• Strong attention to detail and commitment to accuracy.
• Basic computer proficiency and data entry skills.
• Ability to multitask across multiple systems and applications.
• Ability to follow scripts, procedures, and compliance requirements consistently.
• Comfortable speaking on the phone for extended periods.
• Ability to handle sensitive healthcare-related conversations professionally.
• Reliable, punctual, and dependable.

Requirements

• Must be able to work one of the designated Monday–Friday schedules.
• Comfortable working in a fast-paced contact center environment.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Must communicate professionally with members, patients, and team members.
• Ability to sit for extended periods while using a computer and telephone.

Why Join Us?

• Entry-level opportunity with growth potential
• Consistent Monday–Friday schedule
• Supportive team environment
• Meaningful work helping patients access healthcare services
• Opportunity to develop customer service, healthcare, and administrative skills